America's Homeowners have rising concerns pursuing the latest reports that Bank of America has simply Permanently Modified a few home loans with Obama's government Home Affordable Modification Program HAMP.
Bank of America has now made a new assurance that it would get better the Customer Experience, so let's be optimism as numbers of customers are complaining regarding the lack of educated and reliable answer as they call in. Bank of America claims to have made a corporate promise and publicize that they have taken some main steps to work with borrowers on their requirement for Obama's home loan modification and do their best to work through homeowners and get better the level of service homeowners get.
There're some of the ways they mean to achieve the above:
- Bank of America proposes to increase default/loss alleviation staff up to 13,000.
- Their program includes relocation several hundred mortgage loan officers to serve in the capacity of case workers to help out homeowners alter through trial to permanent modifications.
- Bank of America will launch a home loans assistance Web site this year that has the capacity to give home loan customers the minimalism of online access to be able to obtain answers to their loan modification process questions.
As well, in an effort to attain indifferent or difficult to get a hold of borrowers Bank of America program to be appropriate a door-to-door campaign in the hopes to get the necessary documents to present a trial Home Affordable Modification Program HAMP. Bank of America is contributing in over 200 community outreach proceedings. They're sponsors for a variety of community plans and they are piloting a Customer Assistance Center in Brea, CA to provide face to face counseling for mortgage loan modification, home equity loans, personal loans plus credit cards.
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